- Availability
All tours are sold subject to availability of seats at the time of booking according to the departure date and category or class requested. - Payment
No tour will be deemed to be booked or confirmed until the required deposit or balance has been received and acknowledged by Turners Destination Management Company. Payment may be made by cheque, bank transfer or credit card. - Deposits
A deposit of 20 per cent of the tour price is required to secure the reservation within 14 days after the date of reservation. - Balance of Payment
The Balance of payment of the published tour price less the deposit and all interim payments must reach Turners Destination Management Company 45 days prior to the tour departure date. Any bookings made less than 45 days prior to the departure date must be paid in full immediately. - Cancellations
All tours will be subject to the following cancellation conditions:
5.1 All bookings not paid for in terms of paragraph 3 and 4 above may be cancelled without referral to the customer.
5.2 Bookings cancelled more than 90 days prior to departure will attract an admin fee of R100.00 per tour.
5.3 Bookings cancelled between 90 and 45 days prior to departure will attract 50% cancellation fee on the full price of the tour.
5.4 Bookings cancelled less than 45 days prior to departure will attract a 100% cancellation fee. No refund.
5.5 The above cancellation fees will apply to all tours booked through Turners Destination Management Company unless otherwise specified.
5.6 All cancellations must be lodged with Turners Destination Management Company in writing by e-mail or fax. - Refunds
No refunds will be processed during the Congress/event period but these will be forwarded to the customer or paid to his credit card within 30 days of completion of the event.
6.1 No refunds will be given for any unused portion of the tour after commencement of the programme. - Amendments
All amendments to confirmed tour bookings will attract a handling fee of R50.00 per person. - Guaranteed Departures
All tours will operate subject to attaining the specified minimum number of participants. If the minimum number is not attained, the customer will be entitled to a full refund of the tour paid or alternatively the customer will be given the opportunity to transfer the funds as full or part payment to another tour of his choice. - Alterations to Itinerary
The tour operators reserve the right to change the itinerary and or arrangements should conditions necessitate this and to offer substitutes of equal value. - Documentation
It is the responsibility of the customer to ensure that he/she is in possession of valid travel documents and customs requirements that may be necessary to participate on the tour including passports, visas, permits, vouchers and tickets. Tour vouchers will be issued to the customer by Turners Destination Management Company prior to the tour departure but after receipt of full payment of the tour price. - Responsibility
The Suppliers of transportation, sightseeing arrangements, tour escorts and hotel accommodations for the tour programmes are independent contractors and are not agents or employees of Turners Destination Management Company. By utilising their services the customer agrees that neither Turners Destination Management Company nor any affiliated companies or representatives shall be liable for any accidents, loss, injury or damage to you or your property in connection with accommodations, transportation or other services or resulting directly or indirectly from any occurrences or conditions beyond its control including the breakdown of equipment, strikes, theft, delay or cancellation of or changes in the itinerary or schedules. - Price Adjustment
All prices of tours are subject to but not restricted to the following price adjustments:
12.1 Adjustments in Government or Provincial fees or levies or taxes.
12.2 Adjustments in fuel costs which may necessitate increase.
12.3 Adjustments in the tour components such as accommodation.
12.4 Adjustments in entry fees to parks, gardens or attractions.
12.5 Turners cannot guarantee the prices advertised but will do all possible to hold the prices at published rates. - Health
It is the responsibility of the customer to ensure that he/she has obtained any inoculations required ad is aware of all health requirements pertaining to the areas they are visiting. Some areas in Southern Africa are malaria areas and you are recommended to contact your GP with regards to anti-malaria precautions should you be visiting one of these areas. It is the responsibility of the customer to confirm that he/she is medically fit and in good health and is able to participate in the booked tour.Any client with pre-existing illness must declare the true nature of such conditions at the time of booking. Turners Destination Management Company cannot be held responsible for the provision of drugs or treatment, which may be required during the tour. - Insurance
Customers are strongly recommended to take our comprehensive insurance cover before travel with protection for the full duration of their stay away from home to cover personal injury, illness, cancellation and loss.
